In this episode of Unspoken Security, host AJ Nash sits down with Charlotte Guiney, Cyber Threat Intelligence Manager at Toyota Financial Services. They explore what it takes to build threat intelligence programs that work for both security teams and the wider business. Charlotte cuts through the noise, stressing that buy-in is step one—and that it’s often the hardest step. She shares how understanding internal customers and their priorities leads to early wins, which are key to building trust and showing the value of intelligence. 

Charlotte explains that not every organization needs the same level of maturity. Small companies might only need basic monitoring, while larger enterprises face more complex challenges. She notes that successful programs link intelligence to business needs, not just security threats. This approach helps teams prioritize what matters most and communicate risk in ways business leaders understand. 

The conversation also dives into the future of threat intelligence. Charlotte sees a growing role for automation and AI, especially for basic tasks, but believes people are still needed to bridge gaps and build relationships across the business. She closes with a reminder to keep things in perspective, echoing a lesson from her childhood at clown camp: sometimes you need to step back and find humor, even in serious work.